Shipping and payment

As soon as you have ordered from us, we make a dash for sending your package as soon as possible. Our logistics team basically processes your order within a day if all products are in stock. It therefore takes on average 3-5 working days until the package arrives at your doorstep.

Shipping of orders with special items (such as garment racks, busts, personalised products) sometimes takes a little longer, as these items are kept separately in our production locations and shipped from there.

OUR SHIPPING COSTS AT A GLANCE

All amounts above are excluding VAT.

TRANSPORT DAMAGE

Check your shipment immediately upon receipt to ensure that it is complete and intact. Do not accept the shipment if it shows visible damage.

If you did not discover the damage immediately upon accepting the shipment, take a photo of it:

• the outside of the package
• the inside of the package
• the shipping label on the parcel
• the damage (detailed)

Then send these photos immediately to our team via contact.

We need the information within 4 days to report the damage on time.

If your shipment was not delivered by PostNL, please contact our team immediately via contact or phone number. The damage should be documented as soon as possible so that the refund request does not lapse.

Failure to file a complaint or contact us does not affect the legal guarantee. However, you can help us validate our own compensation against the transport company and transport insurance.

PAYMENT METHODS

At www.dekledinghangergigant.nl, you can pay for your order directly online, where safety and convenience are of paramount importance to us. Thus, all payments go through a secure SSL connection to ensure your personal safety and privacy, and we offer you a choice of the most common and proven safe payment methods.

iDEAL

One of the most well-known and chosen payment methods. With iDEAL, you can pay for your order safely and easily, completely trusted in a secure payment environment. It is also one of the most widely used online payment methods and a must for online shopping. If you choose to pay with iDeal, you will be redirected to the trusted and secure payment environment of your own bank.

Moreover, paying via iDEAL is completely free of charge for you as a customer of The Clothes Hanger Giant, we take care of these costs. To guarantee a successful payment, you must complete all the steps of the payment process. A payment is only successfully completed once you have returned to our webshop after confirming your order.

Affiliated banks with which you can pay with us via iDEAL: ABN Amro Bank, ASN Bank, Friesland Bank, ING Bank, Rabobank, SNS Bank, Regio Bank, Triodos Bank, Van Lanschot Bankiers and DIRECTebanking.

Bancontact

As a Belgian customer, you can choose to pay via Bancontact with us. This service is completely free for you as a customer of The Clothes Hanger Giant, the costs for paying via Bancontact are for our account. This payment method can be safely used without an account if you have a debit card of a major affiliated Belgian bank.

Pay with credit card

We accept payments with Mastercard, Maestro and Visa. These payments also take place via a secure connection. Upon successful payment you will return to our webshop www.dekledinghangergigant.nl, a successful payment is visible almost immediately in our system. We do not charge any costs for this payment option.

PAYPAL

We accept payments via Paypal, safe, fast and simple shopping at www.dekledinghangergigant.nl and paying via Paypal. We take care of the fees charged by paypal for online payments!

Paypal account: [email protected]

E-invoice (on account)

For Enterprises, agencies or municipal institutions there is the possibility to buy on account, this is only possible after a positive approval credit check.

When paying on account, we apply a payment term of 30 days net.